Our objective is to provide service excellence to our clients’ properties and occupiers.

Our teams do this by ensuring  critical core services are delivered to the highest standards including Front of House, Security, Cleaning, Mechanical & Electrical Maintenance, Grounds Maintenance, and that the asset remains safe and compliant by managing on-site Health & Safety and Risk Management activities. 

Our Facilities Management team is committed to providing a comprehensive and value-for-money service that meets all statutory requirements and adopts best practice standards. Our service aims to protect properties and asset values while driving cost savings for our clients. All our Facilities Managers receive the latest health and safety training, and they are trained to a minimum of IOSH level and NEBOSH.

In the last few years, Facilities Management has evolved to encompass far more. Landlords are looking to give occupiers a richer experience. They want to ensure wellness and promote healthy lifestyles, to provide the built environment that creates communities.

While we help our clients to excel in customer service, we provide a traditional Facilities Management service using honed processes and digital tools. Our service delivery model reviews ensure not only statutory compliance but that clients receive value for money. We have created a raft of digital platforms to support our teams and clients, providing computer-aided facilities management (CAFM) systems. By championing ESG-led procurement, we can help each client to meet their own goals while delivering the service that tenants expect.

Our core services include:

• National UK Coverage
• 24/7 Help Desk
• Specialist Management Teams and Systems
• Risk Management
• Planned and Reactive Maintenance
• Customer Excellence
• Procurement
• Energy Management

In addition to our traditional FM operational model, we deliver what we call our evolutionary FM services in the form of FM Consultancy advice.

Through our range of tailored products, our aim is to assist clients and their in-house teams to ensure their properties or portfolios are compliant and are meeting their statutory obligations. Furthermore, we help to ensure that a client’s Service Delivery Model acts as a catalyst for service excellence, becomes a business enabler, enhances the colleague and stakeholder experience, and represents value for money. 

Our work is focused on providing our clients with an independent overview of the Facilities Management function and its current performance, which will highlight areas of existing good practice and identify any material issues that may be impacting on service delivery, strategy, structure, performance and the customer’s experience. 

We are leading the conversation on ESG-led procurement, and this experience allows us to assist our clients when providing invaluable technical, environmental and sustainability support. Working alongside our clients, we identify the risks in their existing and new procurement strategies and present solutions that minimise these risks in the most cost-effective way possible, ensuring ESG is a key driver.

Facilities Management has a vital part to play in an organisation’s success. It’s a function that can exploit new ideas and perform innovative activities that are regularly measured and integrated within the overall business goals of an organisation. It is our aim to improve efficiency and quality of Facilities Management services to Stakeholders, Customers and Colleagues throughout the client organisation.

Our core services include:

• Facilities Management Strategy
• Statutory Compliance Health Check
• Service Delivery Model Review
• Operational Services Procurement 
• Engineering Strategy 
• FM Soft Landings